Frequently Asked Questions
Common questions about our equipment, placement model, and service.
We place a holmium laser system in your facility at no upfront cost. You pay only for consumables on a per-procedure basis. We own and maintain the equipment, handle all service and repairs, and ensure the system is always available when your team needs it. There is no lease, no finance agreement, and no depreciation to manage.
Yes. While our placement model is our core offering, we also supply new holmium laser systems for direct purchase through our manufacturing partners including Jena Surgical and Potent Medical. All purchased systems come with installation, operator training, and ongoing service support.
We are the authorised Australian distributor for Jena Surgical Lasers (Germany), the Seplou Urology Portfolio, Potent Medical, and Optical Integrity laser fibres (USA). Our product range covers holmium laser systems, consumables, and accessories for urology procedures.
We are based on the Gold Coast, Queensland, and provide equipment placement, service, and consumable supply to hospitals nationally across Australia. Our field service team has maintained systems in facilities across multiple states, and we carry stock to minimise lead times on parts and consumables.
We respond quickly. Our team has over two decades of experience repairing holmium laser systems and we carry common replacement parts. Because we maintain the equipment ourselves rather than outsourcing to third parties, there is one phone call between you and a solution. For placement clients, all service and repairs are included.
Still have questions?
Whether you are exploring a new equipment placement, need service for an existing system, or want to discuss consumable supply — we would like to hear from you.
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